How fixing a 90-day lookback window, building a profit model and deploying real-time spend scripts turned a good account into a great one.
This UK hedges and plants brand was running a healthy Google Ads account with a solid ROAS. The brief was simple: scale it. But before touching budget, something didn't add up.
The purchase conversion tracking had a 90-day lookback window, meaning any customer who clicked an ad and purchased within 90 days was attributed to that click. For most eCommerce businesses that's standard. For a seasonal hedging brand where customers research, decide and buy within 10 to 12 days, it was massively inflating the reported ROAS.
"If your conversion window is 9 times longer than your actual buying cycle, your ROAS is a fiction. You're optimising towards a number that doesn't reflect what's really happening."
Once the data was clean, the work moved fast. The goal was to build a system that could respond to real-time profit signals, not just ROAS targets.
Against a £30k monthly budget, with Google as the only active channel, and a seasonal business model that gives you a narrow window to get it right.
"The £60k profit uplift came from one realisation: the data we were optimising against wasn't real. Fix the data first. Everything else follows."
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